India has emerged as a hot destination for BPO work in recent years. The success is mainly due to the fact that there is a ready availability of large numbers of resource fluent in English and the diligent and hardworking efforts put in by the companies that do BPO work. The Outbound call centre services helps the companies to reach out to their potential customers through Telecom customer service, thus resulting in maintaining healthy relations with the customers on call and expanding the business as well.
5 things we do:
Here are the top five ways BPO providers can stay in the game:
1. Focus on skills: Hire, train and re-skill your workforce so employees can move up the value chain to positions such as data scientist, mathematician and actuary—and so you can offer existing and potential customers higher-order capabilities.
2. Go deep: Work on acquiring deep knowledge of specific industry domains so your customers know you fully understand their business and can add value in their business transformation.
3. Demonstrate confidence: Demonstrate that you can deliver on business outcomes and that you are willing to assume the risk of such delivery.
4. Lead the way: Establish deep technology capability and show you can deliver technology-led innovation on an ongoing basis.
5. Accelerate: Invest in areas you know will differentiate your company in terms of speed, innovation and impact.
While this has continued over the last few months, going forward, our BPO industry is clearly showing increased optimism overall about market growth and reduced regulations.
Businesses are also encouraged by the benefits gained through innovative technologies such as cloud computing, and process automation.
Global outsourcing service providers are expected to use new technological innovations to effectively address market challenges, enhance product and services, and manage talent shortages – while helping keep operating costs low. Business Process Outsourcing is a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a third-party service provider.