Tele-communication companies around the world are adopting telecommunications outsourcing or leveraging business process outsourcing (BPO) as a winning strategy to reduce cost. Telecom companies outsource various functions of the business from call center outsourcing to billing operations to Finance and Accounting outsourcing.
Traditional service delivery models have had to undergo a re-think as managing growth, human performance challenges, technology imperatives and the need to achieve superior operational performance are taking center-stage.
Consumer Professional Services
Business and professional services firms have grown in complexity and increasingly face the organizational issues once reserved for large multinational corporations. Today, they are reshaping themselves to provide a broader range of consulting services to increasingly sophisticated clients who demand cost-effective and diverse solutions, while striking a balance between the need for professional management and the desire to preserve the unique elements of their culture.
With unrivaled practical experience and a deep understanding of the global business and professional services industries, our consultants find exceptional candidates with specialized expertise for key business and practice leadership roles.
Banking and Financial Services
Commercial banking is being transformed by a wave of megatrends. The impact of new regulations, shifting client needs towards structured products, and digitization continue to disrupt the business. The increasing divergence between the top and bottom performers points towards one fact — banks that adapt to the new environment can create significant value. Those banks which do not adapt, run the risk of suffering a prolonged, painful period of underperformance. There are set of enablers that banks are focusing across their operation – client segmentation and focus, building new credit capabilities and operational excellence.
Travel & Transportation Industry
While it’s extremely valuable for the travel industry, BPO outsourcing touches every industry worldwide. It is particularly useful for sales, lead-generation, call center support, supply chain support and customer service. For example, companies that ship products to fulfill orders can operate an internal shipping department or can outsource to save time and money. If this type of non-travel industry business outsourced an unrelated process, it would be considered standard BPO rather than specialized travel BPO.
Healthcare & Insurance
Healthcare payers are responding to the disruption caused by rising healthcare costs, changing patient demographics, stringent regulations, industry consolidation and empowered consumers with unprecedented digital transformation efforts.
We harness best practices and deep domain expertise across the continuum of care delivery—payers, providers, and life sciences and durable medical equipment providers – to harness digital’s full potential in improving efficiency, customer satisfaction and retention, managing risk and compliance, and providing the agility necessary to compete.
Law firms and legal counsels are increasingly finding their margins squeezed as they try to stay afloat in a highly competitive market. Keeping costs low is a critical business imperative as is the need to find resources to scale up to meet demand spikes, and to reduce time spent on non-core processes.
Our Business Process Management (BPM) services enable legal firms to effectively address these imperatives so that they can focus on greater customer engagement. We offer professional services of a high quality talent pool, a proven global delivery model, timely and consistent service, and a commitment to help our clients outperform business challenges.
IT & ITes
In recent years, the Indian IT, ITES, BPO and KPO industry has been attributed with the distinction of advancing the country into the new-age economy. The tremendous growth of this sector India can be credited to globalization, shrinking economic boundaries and technological advances in telecommunications.
Today, the industry is witnessing significant changes with regard to service offerings. While the initial focus of the sector was on efficiency and economy of scale, today Global IT players are aggressively scaling up in India as the sector has evolved to knowledge based one that is driven by standardisation of processes and systems. Diverse functions such as customer service, insurance claims, taxation, legal support, design development, bio-informatics and many more are being outsourced with a higher degree of success and efficiency.
The education sector is experiencing increasing competition and organizations in the industry need to focus their energies on maximizing student enrollments and delivering quality education within their staff and resource constraints. Invensis Technologies, a leading IT-BPO service company, provides BPO support services for educational institutions and other businesses in the learning and development sector.
We offer cost-effective BPO support services for schools, colleges, academies, universities, training institutes, online training providers, e-learning companies, Massive Open Online Course (MOOC) providers and other organizations in the education sector.